Frequently Asked Questions
About Mon Jono
What is Mon Jono?
Mon Jono is a bioadaptive skincare brand designed for those who are looking for a fun, customizable, and science-backed approach to skincare. Our products are formulated to be effective, gentle, and mixable, making skincare both simple and exciting.
What makes Mon Jono different from other skincare brands?
Mon Jono stands out with:
- SknMixology⢠â A unique skincare mixology concept that allows users to customize serums based on their skinâs needs.
- Bioadaptive Formulations â Our products adjust to different skin concerns, ensuring optimal compatibility and efficacy.
- Science-Backed Ingredients â All formulations use clinically proven actives.
- Fun & Interactive Experience â We make skincare enjoyable with mix-and-match solutions.
About Mon Jono Products
Are Mon Jono products suitable for all skin types?
Yes! Our formulas are gentle yet effective, making them suitable for all skin types, including sensitive skin. The mixology approach allows you to tailor your routine to your specific needs.
Are your products vegan and cruelty-free?
Absolutely! Mon Jono is 100% vegan and cruelty-freeâwe never test on animals and do not use any animal-derived ingredients.
Why is Mon Jono free from fragrance and essential oils?
Fragrance and essential oils can be potential sensitizers, especially for sensitive skin. Since Mon Jono is designed to be gentle, bioadaptive, and mixable, we avoid ingredients that may cause irritation or disrupt the skin barrier. This ensures that our formulations are safe for all skin types, including those prone to redness, acne, or allergies.
Can pregnant or breastfeeding women use Mon Jono products?
Yes, most of our products are safe for pregnancy and breastfeeding! However, we do not recommend using Renew Ritual Retinol Peptide Serum while pregnant or nursing, as retinol is not advised during pregnancy. If unsure, always consult your doctor before introducing new skincare products.
Basic Skincare Science & Chemistry
What is pH, and why is it important in skincare?
pH (potential hydrogen) measures how acidic or alkaline a substance is on a scale of 0 to 14.
- Healthy skin has a slightly acidic pH of around 4.5 to 5.5, which helps maintain the skin barrier and microbiome.
- Using products that match the skinâs natural pH prevents irritation, dryness, and breakouts.
Mon Jonoâs products are formulated to be pH-balanced to support skin health and ingredient efficacy.
What are encapsulated actives in skincare?
Encapsulation is a technology that protects active ingredients inside a carrier system, allowing for:
- Slower release of actives, making them gentler on the skin.
- Increased stability to prevent ingredient degradation.
- Deeper penetration for better absorption.
Example: Encapsulated retinol in our Renew Ritual Retinol Peptide Serum ensures gradual release to reduce irritation while maintaining effectiveness.
What are surfactants, and what do they do?
Surfactants (surface-active agents) are cleansing ingredients that help remove dirt, oil, and impurities from the skin.
- They work by breaking down oil and water so they can be rinsed away.
- Common surfactants include Sodium Cocoyl Alaninate (a gentle, skin-friendly surfactant in our Fresh Start Self-Foaming Cleanser).
Mon Jono only uses gentle, non-stripping surfactants to preserve the skin barrier while effectively cleansing.
What are preservatives, and why are they necessary?
Preservatives prevent bacterial, mold, and fungal growth in skincare products, ensuring they remain safe and effective.
- Without preservatives, water-based skincare can develop harmful microbes within days.
- Mon Jono uses gentle, broad-spectrum preservatives like Phenoxyethanol & Ethylhexylglycerin, which are safe and non-irritating.
What is the skin barrier, and why should I protect it?
The skin barrier is the outermost layer of the skin, responsible for keeping moisture in and irritants out.
- A damaged barrier leads to dryness, sensitivity, and breakouts.
- Ingredients like Ceramides (Smooth Path NiaCera Barrier Serum) and Centella Asiatica (True Harmony Skin Soothing Serum) help strengthen and repair the skin barrier.
What is transepidermal water loss (TEWL)?
TEWL is the process of water evaporating from the skin, leading to dehydration and a weakened barrier.
- Hydrating ingredients like Hyaluronic Acid (Hydra Haven Super Hydrating Serum) help reduce TEWL by drawing moisture into the skin.
- Occlusive ingredients like Dimethicone & Plant Oils in Morning Dew Radiant Daily Moisturizer help seal hydration in.
What is oxidative stress, and how does it affect the skin?
Oxidative stress is damage caused by free radicals from pollution, UV rays, and stress.
- It leads to premature aging, dullness, and uneven skin tone.
- Antioxidants like Vitamin C (Radiant Revival Vitamin CEF Serum) and Glutathione (Pure Bliss Antioxidant Defence Serum) help neutralize free radicals to keep skin healthy and youthful.
What are peptides, and how do they help the skin?
Peptides are short chains of amino acids that signal the skin to produce collagen and elastin, making them essential for:
- Reducing fine lines & wrinkles
- Improving skin elasticity
- Enhancing skin repair
Example: Renew Ritual Retinol Peptide Serum contains multiple peptides to support skin regeneration & firmness.
Orders & Shipping
Where can I buy Mon Jono products?
You can shop Mon Jono online at www.monjono.com and through selected retailers such as TikTok Shop, Instagram Shopping, Shopee, Lazada, and Amazon (availability may vary by region).
Do you ship internationally?
Yes! We ship worldwide, and our website supports multi-currency and geolocation features for an easy shopping experience.
How long does shipping take?
- Malaysia & Singapore: 2-5 business days
- Asia & Australia: 5-10 business days
- USA & Europe: 7-14 business days
- Rest of the World: 10-20 business days
Shipping times may vary depending on your location.
What is your return & refund policy?
We want you to love your Mon Jono products! If youâre not satisfied, you can return unopened products within 14 days for a refund or exchange. Please visit our Returns & Refunds Policy page for more details.
Usage & Safety
Can I use Mon Jono products with other skincare brands?
Yes! Our products are compatible with most skincare routines, but avoid layering strong actives (like retinol + exfoliating acids) at the same time.
Are Mon Jono serums safe for teenagers?
Yes! Our formulations are perfect for everyone (except babies and kids), making them safe and effective for teenagers.
How should I use exfoliating acids (AHAs/BHAs/PHAs) safely?
- Avoid the eye area, as acids can be too strong for delicate skin.
- Start with 2-3 times a week, gradually increasing frequency if your skin tolerates it.
- Do not mix with retinol in the same routine, as it can lead to irritation or over-exfoliation.
- Always apply sunscreen (SPF 30 or higher) during the day, as acids increase sun sensitivity.
How should I use retinol safely?
- Not suitable for pregnancy or breastfeeding.
- Introduce slowly (2-3 times a week at night) and increase as tolerated.
- Apply a moisturizer after retinol to prevent dryness and irritation.
- Avoid mixing with AHAs, BHAs, benzoyl peroxide, or vitamin C in the same routine.
- Use sunscreen daily, as retinol increases UV sensitivity.
What is your return & refund policy?
We want you to love your Mon Jono products! If youâre not satisfied, you can return unopened products within 14 days for a refund or exchange. Please visit our Returns & Refunds Policy page for more details.
Why is patch testing important, and how do I do it?
Patch testing helps determine if your skin will react to a product. Follow these steps:
1ď¸âŁ Apply a small amount behind your ear or inner forearm.
2ď¸âŁ Wait 24-48 hours and observe for redness, irritation, or itching.
3ď¸âŁ If no reaction occurs, the product is safe to use on your face.
Do I need to wear sunscreen if I use Mon Jono products?
Yes! If youâre using exfoliating acids, retinol, or vitamin C, daily sunscreen (SPF 30+) is a must to prevent sun damage and irritation. Apply sunscreen as the last step of your morning routine and reapply every 2 hours if exposed to direct sunlight.
How should I store Mon Jono products?
To keep active ingredients fresh and effective:
- Store serums in a cool, dry place, away from direct sunlight.
- Vitamin C and Retinol products should be kept in dark or airtight bottles to prevent oxidation.
- Avoid storing products in hot, humid environments (e.g., bathrooms) as heat can degrade active ingredients.
Still have questions?
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